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Although not expected and despite our best efforts, on rare occasion awards may arrive damaged or defective. Please be sure to open your award upon arrival and inspect it. If an award you received is damaged or defective, please contact Award Headquarters via telephone at 877-403-0901, within 24 hours of receipt.
Customer service representatives are available to assist you Monday through Friday, 8:00 a.m. 6:00 p.m. CST. We are better able to assist with these issues via telephone. Please contact Award Headquarters via email for any questions regarding the website or merchandise awards.
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